Delete your VEYLI account

How to delete a VEYLI customer account

Delete in the app. Sign in to the VEYLI customer app, open Profile, select Delete account, and confirm your identity. Deletion is permanent and signs you out when it is complete.

Request deletion outside the app. Email privacy@getveyli.com from the email address associated with your account and ask us to delete your VEYLI customer account. We may ask you to verify that you control the account. Never send us your password or a one-time verification code.

Customer mobile features. VEYLI customer 0.4.0 on iOS and Android supports booking, optional repeat-visit reminders, reviewed portfolios, shop membership and package requests, and community invitations. Physical services are paid directly to the business; sending a request does not take payment or activate a benefit.

Data deleted or de-identified. VEYLI removes the customer login identity, profile and contact information, saved addresses, customer notes, waitlist entries, favorites, account-only notifications, push-registration data, and stored user files. Account-linked rebooking preferences, membership or package requests, and community memberships are also removed. Future appointments are cancelled. If the same account used another VEYLI product that supports reviews, messages, renewals, or account benefits, that customer-entered content and those account benefits are also removed, replaced, or closed as applicable.

Data that may be retained. VEYLI may retain de-identified booking and business operational records where reasonably necessary for legal compliance, fraud prevention, accounting, dispute resolution, and business operations. This can include relevant order, recorded venue-payment, refund, and package-redemption records for services supplied by a business. Direct identifiers and customer-entered notes are removed from retained records. VEYLI also keeps a non-identifying audit record showing that the deletion was completed.

Portfolio photos are supplied independently by businesses. Deleting a customer account does not automatically identify photos in which that customer appears. Email privacy@getveyli.com to request removal of a photo.

VEYLI Business owner and staff accounts use a separate support-managed process because their records may be required for an active business. Email privacy@getveyli.com to request removal or an ownership transfer.

See the VEYLI Privacy Policy for more information about how VEYLI processes and protects information.